Shipping policy

Thank you for purchasing from RAFAL CZAPNIK, your dedicated online store for bags, backpacks and luggage accessories. We focus on professional order preparation, careful product packaging and reliable logistics services, ensuring every bag item reaches customers in intact condition within a reasonable delivery cycle. The following terms constitute our official shipping policy applicable to all orders placed in our store.

1. Order Processing Time

All valid and confirmed orders will be prepared and packed within 1 to 3 working days after successful payment verification. Processing work does not cover weekends and official public holidays observed in Poland.
During peak shopping seasons or periods with surged order volume, the processing schedule may be moderately prolonged. We will actively notify all affected customers via email once any notable delay occurs, ensuring full transparency of order status.

2. Shipping Rates and Delivery Estimates

Shipping fees are calculated individually for each order according to package weight, size and delivery destination. The exact shipping cost will be clearly presented on the checkout page before customers complete payment.
The estimated delivery time for standard shipping service is 15 business days after package dispatch. All delivery durations are for reference only. Actual arrival time may be affected by logistics delays, customs clearance progress, extreme weather, regional logistical restrictions and holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your order is dispatched and handed over to the logistics provider, you will receive an official shipment confirmation email containing a unique tracking number and detailed shipping information.
Please note that tracking data will not update immediately after dispatch. The logistics system usually synchronizes package transit status within 24 to 72 hours. Delayed tracking updates do not mean package loss or abnormal delivery status.

4. Incorrect Address Disclaimer

Customers are required to fill in accurate, detailed and deliverable shipping addresses when placing orders. Please verify all recipient information carefully before submitting your order to avoid delivery failure.
RAFAL CZAPNIK shall not undertake any liability for undelivered, misdelivered or returned packages caused by wrong, incomplete or invalid address information provided by customers. If the package is returned due to address errors, the customer shall bear all additional reshipping expenses for secondary delivery.

5. Lost or Damaged Packages

If your package is confirmed missing during transit, please submit a consultation application to our customer support team within 3 days from the scheduled delivery date. We will cooperate with the logistics company to investigate the whole transit process and follow up on the solution progress.
For any bag products damaged during transportation, please send us a damage claim within 24 hours after receiving the package. You are required to provide clear pictures of the defective products and original outer packaging for effective verification. Our team will assess each case independently and provide proper solutions as soon as possible.

6. Product Care and Usage Notice

All bag products in our store are made of different fabrics, leather and synthetic materials, with exclusive maintenance requirements. Customers shall follow the professional care instructions attached to each product for daily use, cleaning and storage to maintain the product’s texture, shape and service life.
We do not take responsibility for product damage, deformation, fading or abrasion caused by improper manual cleaning, wrong drying methods, private modification, violent use or other inappropriate human factors that violate product usage specifications.

7. International Shipping and Customs Notice

For all cross-border international shipments, local customs departments of the destination country may charge import duties, border taxes and other official administrative fees in accordance with local trade policies and regulations.
All customs fees and import-related taxes are solely borne by the order recipient. These extra charges are not included in the product unit price and basic shipping fees. We cannot interfere with customs inspection standards, tax calculation rules and fee collection procedures of various countries.

8. Contact Information

If you have any inquiries, feedback or doubts about our shipping rules, order delivery progress and related services, please feel free to contact our customer service team through the following official channels:
Trade Name: RAFAL CZAPNIK
Phone Number: +48 888 031 633
Email: contact@nanovexora.shop
Physical Address: Zielona 72, Zbylitowska GĂłra, 33-100, Poland